FREQUENTLY ASKED QUESTIONS
- How do I book Princess Plus or Princess Premier?
You may select your preferred package upon booking online, through your preferred Travel Advisor or by contacting Princess Cruises via our Contact Center. - What’s changing with Princess Plus and Princess Premier?
We’re adding new fixed price casual dining meals and OceanNow® delivery and room service for both! The enhanced package for Princess Plus ($60 USD) includes two free casual dining meals per guest. The enhanced Princess Premier package ($80 USD) includes unlimited free casual dining meals. These new perks will rollout (at no extra charge) fleetwide beginning August 2, 2023 as follows:Ship Voyage# Date Sapphire Princess H323 August 2, 2023 Enchanted Princess N327 August 12, 2023 Royal Princess 1329N August 12, 2023 Regal Princess G327N August 12, 2023 Discovery Princess X335 August 13, 2023 Caribbean Princess B328 August 14, 2023 Diamond Princess M330 August 14, 2023 Ruby Princess R323 August 15, 2023 Crown Princess 3320N August 15, 2023 Sky Princess Y325 August 19, 2023 Grand Princess A329 August 19, 2023 Majestic Princess 8327 August, 19, 2023 Emerald Princess E321N August 21, 2023 Island Princess 2315 August 25, 2023 Coral Princess 6315 September 20, 2023 - What are casual dining meals and where can I get them?
We’re introducing exciting new 3-course prix fixe meals at our casual dining venues. These vary by ship, but include: O’Malley’s, Ocean Terrace, Vines, Alfredo’s Pizzeria, Gigi’s Pizzeria, Kai Sushi, Planks, BBQ, Steamers and Salty Dog Gastropub. - What changes can I expect if I don’t have a Princess Plus or Princess Premier package?
Select casual dining venues will now include a cover charge of $14.99 for the new multi-course prix fixe meals. A la carte items may also be purchased individually. A one-time access fee of $14.99 per person per voyage will apply for OceanNow® delivery and a $5 room service fee will apply for each order placed by stateroom phone. OceanNow delivery refers to orders placed through the app that are delivered to wherever you are, including your stateroom. - Will I still be able to order breakfast for delivery through the doorknob card I find in my stateroom? Can I continue to order housekeeping items like ice buckets or bathrobes with no charge?
Breakfast ordered for stateroom delivery by placing the card outside your door will continue to be complimentary and no additional fees will be charged, regardless of whether or not you have Princess Plus or Princess Premier package. The same is true for housekeeping items ordered either by telephone or through your stateroom steward. For guests on a standard Princess Package, housekeeping items ordered using OceanNow will incur the one-time $14.99 OceanNow delivery access fee. - Will I receive the new perks if I purchased Princess Plus or Premier at the old rate of $50/$75 per day?
You can absolutely upgrade to the new perks at the new price! If you do not wish to upgrade, you can enjoy the package with the original perks as you initially purchased them. - Are Princess Plus and Princess Premier available for all stateroom types?
Yes! Both Princess Plus and Princess Premier are available to ALL guests and ALL stateroom types. These packages are capacity controlled and are available for purchase pre-cruise or on board. - I already purchased my cruise. Can I upgrade to either Princess Plus or Princess Premier?
Absolutely! You can upgrade from Princess Standard to Princess Plus for only $60 per day or to Princess Premier for $80 per day. If you already have Princess Plus on your reservation, you can upgrade to Princess Premier for the difference, either $20 or $30 per-day, based on the price of your original package. To do so, simply contact Princess via our Contact Center, or contact your Travel Advisor. - Are third and fourth guests required to purchase the same package (Princess Plus or Princess Premier)?
Third and fourth guests are not required to purchase or defaulted to the selected package of first and second guests in a stateroom. Should 3rd and 4th guests want to opt in to purchase a package, you will need to contact Princess or your Travel Advisor to have it applied to the booking. - Can items in Princess Plus or Princess Premier be shared across guests in the stateroom, even if 3rd and 4th guests don’t have these packages?
For the Princess Premier package the following items can be shared across all guests: Wi-Fi for 4 devices per guest, the digital photo portion of the Photo Package and reserved theater seating. Casual Dining or Specialty Dining meals cannot be shared with the 3rd and 4th guests in the stateroom. - Can I purchase Princess Plus or Princess Premier when I’m on board?
Yes. Princess Plus and Princess Premier are available for purchase on board. You may purchase or upgrade a package through the second day of your voyage. - Are Princess Plus and Princess Premier applicable on the land portion of my cruisetour?
Unfortunately, no. These great value packages are designed around your MedallionClass® shipboard experience and are not applicable during the land portion of cruisetours. - Does Princess Plus or Princess Premier combine with any other promotions, offers or cruise deals?
Yes. Princess Plus and Princess Premier can be combined with most publicly available offers including Standard Groups, Cruise Sales, casino discounts, military benefits, stockholder benefits, Future Cruise Deposits, Princess Referral Rewards, geo-targeted and recipient-only offers and Captain’s Circle Launch Savings. Princess Plus and Princess Premier are not combinable with any other promotions. The promotion is subject to capacity control and is not transferable. - What’s included in the Plus Beverage Package?
The Plus Beverage Package includes beer, spirits, wine by the glass and cocktails up to $15 USD / $22 AUD, all non-alcoholic beverages including bottled water (500ml only), fountain sodas, the new Juice Bar, plus fresh juices (if available), specialty coffees and teas, frappes at Coffee & Cones, milkshakes (if available) and Red Bull energy drinks. Bar service charges are included in this package. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-liter bottles of water and bottled juices. The package has a daily limit on alcoholic beverages of 15 beverages over a 24-hour period (6 a.m. to 6 a.m.). - What’s included in the Premier Beverage Package?
The Premier Beverage Package includes a premium selection of beer, spirits, wine by the glass and cocktails $20 USD / $30 AUD and under, all non-alcoholic beverages including bottled water (500ml only), fountain sodas, the new Juice Bar, plus fresh juices (if available), specialty coffees and teas, frappes at Coffee & Cones, milkshakes (if available) and Red Bull energy drinks. Bar service charges are included in this package. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-liter bottles of water and bottled juices. The package has a daily limit on alcoholic beverages of 15 beverages over a 24-hour period (6 a.m. to 6 a.m.). - What if I’m not of legal drinking age (21 years of age or older)?
Guests who are under the legal drinking age on board will receive the Zero-Alcohol Package, previously called Coffee & Soda Package. This package type will be assigned prior to sailing based on age of guest. When sailing from North America, the legal drinking age on Princess Cruises is 21. However, when sailing from Europe, Asia, South America, Australia and New Zealand, the legal drinking age is 18. - What if I don’t drink alcohol?
The value of these packages are a great deal even if you don’t drink alcohol. Both packages include fountain sodas, the new Juice Bar, fresh juices, bottled water, specialty coffees & teas, frappes, milkshakes and Red Bull energy drinks, with pre-paid 18% service charge included for these items. In the event that you don’t want the Plus Beverage Package or Premier Beverage Package, no substitutions will be offered. - What’s included in the Zero-Alcohol Package?
This includes fountain soda by the glass, fruit juices, specialty coffees and teas, frappes, milkshakes and Red Bull energy drinks, all subject to availability on ship, with pre-paid 18% service charge included for these items. You also receive a 25% discount on 1L bottled water and bottled juice. The Zero-Alcohol Package does not include mini-bar items, sodas ordered through room service or vending machine purchases. - How does the ship know that I have the Plus Beverage Package or Premier Beverage Package?
The ship systems recognize the package attached to a guest’s booking and notify our crew at the time of each transaction. When a guest orders an included item, the crew will see the applicable package and enter an order according to the package inclusions in the system. Please note: the addition of the Juice Bar to your beverage package is only available for those with the $60/day Plus package or $80/day Premier package. All other packages booked prior to December 14, 2022 will not be eligible for the Juice Bar unless guests have upgraded to these new and improved packages. - How does the ship know that I have pre-paid Wi-Fi?
MedallionNet® Wi-Fi automatically recognizes pre-paid MedallionNet plans. Guests have the option to “redeem” after sign-on to activate their device. - Does each guest in the stateroom with Princess Premier get four devices of Wi-Fi with Princess Premier?
Yes, each guest with Princess Premier will receive the four-device Wi-Fi plan. - Guests who are Platinum and Elite receive 50% off MedallionNet Wi-Fi as a loyalty benefit. What is the impact to their benefits?
With Princess Plus, MedallionNet single-device Wi-Fi is provided as a promotional bundle included in the price of the fare. There is no additional discount for Platinum and Elite guests for the Wi-Fi package. However, Platinum and Elite guests will automatically receive a 50% discount if they decide to upgrade to a four-device package on board. Loyalty benefits are not redeemable for cash or onboard credit. - How does the ship know that my package option includes crew appreciation?
Your folio will reflect the pre-payment, by Princess Cruises, on your behalf for the suggested crew appreciation in the U.S. dollar amounts of $16 per person per day for interior, oceanview, and balcony staterooms, $17 per person per day for mini-suite, cabanas, and Reserve Collection staterooms and $18 per person per day for suites. - What if I only want certain components of the Princess Plus or Princess Premier package and not others?
Princess Plus and Princess Premier are not available as individual components. However, the value of each package is strong and should be evaluated for each guest’s own circumstance. - Do I need to make reservations for my specialty dining meals in advance?
It’s not necesssary but we do recommend guests book early via the reservations function within the Princess® MedallionClass® app to get the specialty dining restaurant, day and time of their preference - What if I don’t use the specialty dining or casual dining meals included in my package?
The specialty dining credits are available only for your current voyage, are non-refundable if not used and cannot be redeemed for cash. - If I sail on back-to-back cruises, do I get four specialty dining meals in Princess Premier?
If you have booked Princess Premier on both of the back-to-back cruises then you will get two (2) specialty dining meals on each voyage, making it a total of 4 specialty dining meals. - What is included in the photo package?
The photo package includes all digital photos of all guests in a stateroom from their voyage, including 3rd and 4th guests. The package also includes three physical prints of up to 8x10 size per guest and can be redeemed on board at the Photo Gallery. Digital photos are available for download through the app or may be transferred to a USB device on board at the Photo Gallery before disembarkation. Physical prints and digital photos are not available after the cruise ends. - Can I purchase the photo package separately?
The photo package is currently an exclusive offer for Princess Premier guests only. Other digital and print packages are available for purchase through the MedallionClass app or at the Photo Gallery on board. - What is Princess Prizes?
Princess Prizes is a promotion on board that allows guests to win great prizes through their stateroom door portal. The prize portal is activated when a guest opens their stateroom door using their Medallion® device. - What is included in Premium Desserts? Where can I order them when on board?
Premium desserts are frozen treats that include gelato, candies, toppings, a pastry or cookie and alcohol if desired. For Plus guests, you may order 2 per day and for Premier it’s unlimited. Depending on your ship, you will find these at one of the following locations: the Gelato café, Swirls, Coffee & Cones or the pastry shop at World Fresh Marketplace. - What is included in Fitness Classes? How do I make reservations?
As part of our partnership with XPonential Fitness, we will be offering 3 types of classes for you to choose from: StretchLab, Pure Barre and YogaSix. With the Plus package, you will be able to participate in 2 classes per voyage, and with Premier, you will have unlimited access to these classes. You can sign up at the Fitness Center. - What is included in reserved theater seating?
As part of the Premier package, you will have access to a section of reserved seating in the Princess Theater for production shows only. Seats in this section are available on a first-come, first-served basis and will be held up until 15 minutes before the performance start time and then released. All guests in your stateroom will be able to sit with you in this reserved section. Unfortunately, if you are traveling with others who are not Premier package guests, they will not be able to join you in this reserved section. - What is included for the Medallion accessory?
As part of the Premier package, you will receive a clip accessory that has been exclusively designed for Premier package guests. Depending on where you received your Medallion this will either be shipped to your home (U.S. guests only) or available to pick up at the port. If you upgrade once on board, it will be delivered to your stateroom. Please note, this accessory cannot be returned or exchanged. - What is included in the Juice Bar?
As part of the new Plus and Premier package changes effective December 14, 2022 on sailings February 20, 2023 and onward, a Juice Bar will be included as part of the beverage packages. You may choose from 4 juice blends and 2 power shots (ginger and turmeric).- Antioxidants (fruit only)
- Cleansing (vegetables only)
- Immunity (fruit & vegetable)
- Energy Boost